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Degreed professional with 8+ years of proven
success in various industries. Great communication skills, easily interacts
with clients, vendors, and staff. Committed to exceptional customer service
and driven by challenges. Possesses an ability to adapt to diverse
situations and work in fast paced environments.
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Data Entry
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Research/Problem Resolution
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Order Processing
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Spreadsheets & Reports
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Reporting & Compliance
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Customer Service/Sales
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VARIOUS CONTRACT
ASSIGNMENTS, Houston,
TX
Jun 2012 –Feb 2014
Technical Support Rep
PACE Feb 2014-
present
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Respond to calls from client’s
customers in need of basic technical and customer services assistance
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Resolve customers’ service problems
using client-specific tools, process, and resources
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Demonstrate excellent customer
service skills that reflects positively on customer
Data Entry
IMAGE ENGINE Aug 2013- Nov 2013
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Audit scanned documents for quality
and data entry
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Code detailed data entry of Oil &
Gas documents and County files
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Exporting files to an PDF document
Data Entry
EXPRESS JET Feb 2013 - May
2013
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Worked with a batch manager called
Ascent Capture to scan and validate forms
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Verified that aircraft flight logs
were in sequence order and put into a filing system
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Used EB software to check to see if
the forms were scanned and enter correctly
Customer Service
Representative
AON HEWITT Sep 2012 – Nov 2012
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Handled incoming calls from our
clients' employees, answering their questions and sorting out issues
relating to their healthcare benefits, 401K savings, life benefits,
retirement plans
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Navigated in a Windows based system
through a series of databases in order to access the appropriate
information to service the customer
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Worked on various administrative
projects including benefit calculations, data management, transaction
workflow, call backs and process improvements
Deployment and
Implantation Support
SATURN WIRELESS Jun 2012 – Sep
2012
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Knowledge of BES server environments
including Blackberry infrastructure, pin-based communication and activation
data
flow
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Coordinated and managed bulk ports
and activations
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Processed orders, activations, port
and upgrade
VARIOUS CONTRACT
ASSIGNMENTS, Dallas, TX
Jul 2008 – Oct 2009
Contact Center Specialist
ERICSSON Plano, TX Nov 2009 –
Apr 2011
• Received 50+ invoice inquiries daily, from
vendors concerning payment and travel expenses; researched using SAP to
determine status, corrected when necessary and receive payments in a timely
manner
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Redirected inquiries to appropriate
department , this ensured process is completed accurately
• Logged ticket (inquiries) in order for easy
retrieval
Logistics
RYDER LOGISTICS The Colony, TX Jun 2009- Oct 2009
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Ensured suppliers, carriers, and
Logistic service center parts that were unidentified would be confirmed
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Conducted research for materials that
could not be determined
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Once the material was identified in
our material discrepancy track system, an label would be provided
Customer Service
DR. PEPPER SNAPPLE GROUP
Plano, TX May2008- Jun 2009
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Proactively sought opportunities to
expand business relationship with customers through promotions and special
orders
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Communicated with demand control on
availability issues, reducing bad debts and daily sales outstanding
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Resolved complex situations by expediting
sample orders for vendors
Customer
Service
LENNOX Richardson, TX Dec 2007
– Mar 2008
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Established and maintained good
customer service by providing quality assistance
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Accurately entered orders, chose the
correct product and determined shipping location
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Provided efficient service to
customers regarding orders, product information and account processing
Texas
Tech University, Lubbock, Texas
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B.A., Business Minor Sociology 2005
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